ISP Command Center

NOC Authentication

OPENSHELL MM

ISP Radius Manager

User

Role

Live Sync Active

Total Network Issues

0

NOC Action Required

0

NOC Resolved

0

Field Reports

0

Ticket Volume Trend

Issues Breakdown

Ticket ID Status Customer ID Issue Type Complain Resolution Reporter & Actions
Ticket ID Status Customer ID Issue Type Complain Resolution Reporter & Actions

Telegram Bot Interactive Workflow Engine

Visually control the sequential logic and requirements of the Telegram bot.

Bot Start & Greeting Message (`/start`)

NOC Ticket Pipeline (`/ticket`)

Sequential Flow

Customer ID Verification

Prompt & match customer credentials

Required

Issue Type

Categorization selection

Configurable

Customer Complain

Record initial issue from subscriber

Photo Evidence

Upload multi-photo evidence

Telegram Broadcast

Dispatch directly to group

Maintenance Report Pipeline (`/report`)

Field Resolution

Customer ID Verification

Match repaired credentials

Required

Issue Type

Select from configured issues

Configurable

Customer Complain

Describe diagnosed issue

Resolution Type

Select action template

Configurable

Resolution Explain

Manual text explanation

Photo Evidence

Proof of repair

Telegram Broadcast

Dispatch directly to group

Issue Types (Categories)

Live Telegram interactive buttons & dashboard filtering tags

0 Types

Resolution Action Templates

Live templates for bot `/report` and web NOC resolve

0 Actions

Create User Account

Provision command center user

Active System Users

Username Role Level Administration

Comprehensive Ticket Record

System Timestamp

Customer Identity

Customer ID

ONU Type

Reported By

Issue Context

Category:

""

Resolution Center

Live ISP Billing Data

Attached Evidence 0 Photos

Evidence Viewer